Frequently Asked Questions
cbaee Q&A — answers to all your questions, right here
Find straightforward answers to the most commonly asked questions about deposits, withdrawals, mobile experience, and VIP benefits on this page.
Thousands of players enjoy cbaee every day and they have all kinds of questions. On this page we have organized the most frequently asked questions into four topic areas — depositing money, withdrawing money, playing on mobile, and VIP cashback. If you cannot find an answer to your question here, contact us directly via 24/7 live chat or email.
All Questions & Answers
Our Detailed Q&A
Click on each section below to see the answer to the question you are looking for.
How to Deposit
The minimum deposit at cbaee is ৳300 for any payment method. Deposits below this amount are not possible and the transaction will be cancelled. A 100% bonus is available on your first deposit, so depositing more means a larger bonus — up to ৳10,000.
Most deposits are processed almost instantly. However, network issues can occasionally cause a delay of 2-5 minutes. If your balance still has not updated after that, contact us via live chat with a screenshot of your transaction. Our support team will verify and resolve the issue promptly.
After logging in, go to the Cashier or Deposit page and select bKash as your payment method. Enter the amount and send the bKash payment to the number provided. Save the payment reference number — it will be useful if any issue arises. You can start from a minimum of ৳300.
Absolutely! cbaee accepts deposits via all four methods — bKash, Nagad, Rocket, and Upay. The minimum deposit amount is the same for each — ৳300. Choose whichever method you are most comfortable with.
Withdrawals
cbaee typically completes withdrawals within 30 minutes to 3 hours. This depends entirely on your mobile wallet's network and the transaction amount. Having identity verification completed before your first withdrawal makes the process smoother.
You can submit a withdrawal request from a minimum balance of ৳800. Withdrawal requests are not possible with a balance below this. Once your balance is ৳800 or more, you can request a withdrawal at any time.
No, cbaee only approves withdrawals to a mobile wallet registered in your own name. This is an important security rule. Attempting to withdraw to someone else's name may trigger an account verification process. Always use your own bKash, Nagad, Rocket, or Upay number.
Yes, withdrawals at cbaee are available 24 hours a day, 7 days a week. There are no restrictions for nights or weekends. However, processing may take up to 3 hours at night or on holidays. 24/7 live chat support is available if you encounter any issues.
To withdraw bonus winnings, you must first meet the wagering requirement. Example: if you receive a ৳1,000 bonus, you need to wager bonus amount × 10 = ৳10,000 (on the bonus amount only, not the combined deposit and bonus). Once wagering is complete, you can withdraw normally.
Mobile Use
If the connection is lost, cbaee's servers save the round result. When you log back in, you will see the game's previous state and the result will be properly reflected in your account. There is no need to worry if you lose your connection — your balance is safe.
cbaee is fully responsive — it runs smoothly on Android and iOS smartphones, tablets, and desktop computers. The best experience is on Chrome, Firefox, Safari, and Edge browsers. You can enjoy all features directly in your browser without installing a separate app.
On Android Chrome, go to the browser menu → Settings → Privacy → Clear browsing data and select "Cached images and files" to clear. On Safari (iOS), go to Settings → Safari → Clear History and Website Data. After clearing the cache, reload cbaee and pages will respond faster.
Yes, the complete cbaee experience is available directly in your browser — playing games, placing bets, depositing and withdrawing, and the VIP dashboard, all of it. No separate app download is needed. As long as you have an internet connection, you can play on any smartphone.
On Android Chrome, open the site and select "Add to Home screen" from the browser menu. On iPhone, open it in Safari, tap the Share button at the bottom, then tap "Add to Home Screen". This creates a shortcut like an app icon so you can open cbaee directly.
VIP & Cashback
Each week, a portion of your total wagers is added to your account as cashback. The cashback rate depends on your VIP level — it varies from Bronze through to Platinum. This money can be used directly with no wagering requirement.
VIP players receive a higher weekly cashback rate, as well as priority support, special promotional offers, and faster withdrawal processing. At higher VIP levels, personalized offers and dedicated account management are also available.
Your level advances automatically based on the volume and regularity of your play — no separate application is needed. The more active you are, the faster you move up. You can always see your current level and progress in your dashboard.
cbaee has four VIP levels in total:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.5% weekly cashback
- Gold — up to 0.8% weekly cashback
- Platinum — up to 1.0% weekly cashback
Weekly cashback is added to your balance automatically at a set time each week. You need to have played actively during that week to receive cashback. You will be notified when cashback is credited and it will be available to use immediately.
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